Support

Need help?

If something isn't working, you have an idea, or you just want to say hello, write to us at support@ice-flow.app. We usually reply within 2 working days.

It helps if you include:

• Your username
• What you were trying to do and what happened
• A screenshot, if you have one

Common questions

• I forgot my password. Tap "Forgot password" on the sign-in screen; we'll email you a reset link.
• I can't change my username. A username can be changed once every 30 days; Settings shows the next date.
• Someone is bothering me. Block or report them from the "…" menu on their profile. We review reports within 24 hours.
• I want to delete my account. Profile → Settings → Delete account. All your data is deleted permanently.

Emergencies

If you think someone's safety is in danger, call your local emergency number (112 in Türkiye and the EU) instead of waiting for our reply.